SMART CHARGING IS EVOLVING
As part of the evolution of our services, the Mobilize Smart Charge app will soon be discontinued.
You can continue to enjoy the benefits of smart charging through selected partners.
Discover our partners and the advantages of this transition:
- Centralised services: access all your charging and consumption information in one app.
- Quality partnerships: enjoy smart charging with trusted partners.
- Ease of use: a simplified interface for optimised energy consumption management.
Enjoy smart charging with your energy provider's app
Smart charging with Octopus Energy
What you can do now to continue benefiting from smart charging:
- If you would like to learn more about other equivalent services, you can explore the partner offers listed above.
- Disconnect your vehicle and delete your Mobilize Smart Charge account
Important : Simply deleting the app from your phone is not sufficient. To complete the unsubscription process, you must first remove your vehicle from the app and then delete your account.
Otherwise, you will not be able to activate smart charging with another service provider.
Watch the tutorial video below.
Disconnect your vehicle and delete your account
Another question? Contact us
Please contact Customer Support: by calling 0344 335 0000*
Our phone lines are open Monday to Friday from 8 am to 6 pm. Closed Sat,Sun and Bank Holidays.
Or by sending an email to medianav.helplineuk@renault.com
*Calls to 03 numbers are free if used as part of your inclusive mobile minutes and are charged at local rates from landlines
If you are using the application in France, please contact Customer Support:
- by calling +33 1 70 48 92 58, Monday to Friday, from 9 a.m. to 6 p.m.
- by sending an email to assistance.multimedia@renault.com
If you are using the application in the Netherlands, please contact Customer Support:
- by calling +31 88 303 53 33, Monday to Friday, from 10 a.m. to 12 p.m. and from 1 p.m. to 4 p.m.
- by sending an email to klantenservice@renault.nl
If you are using the application in Belgium, please contact Customer Support:
- by calling +32 2 370 64 61, Monday to Friday, from 9 a.m. to 5 p.m.
- by sending an email to contact-client.be@renault.be